Become a key advisor as a Client Success Consultant at Foundant. This remote position emphasizes client engagement, retention, and value realization through our software solutions.
At Foundant, we support mission-driven organizations with tailored data management and workflow solutions. You will nurture a portfolio of clients, guiding them from implementation to ongoing optimization. Your role involves proactive client health monitoring and delivering education through engaging campaigns and webinars.
Key Responsibilities:
• Establish trusted advisor relationships with clients
• Manage a diverse client portfolio through their journey
• Monitor client health using customer success metrics
• Design and deliver client engagement campaigns
• Advocate for client needs across internal teams
Requirements:
• Minimum 2 years' experience in Community Foundations
• Direct client delivery experience in IT services
• Strong technical skills with software adaptabilit...