As the Client Solutions Manager, you will serve as a strategic leader overseeing the comprehensive end-to‑end client lifecycle. You will direct high‑performing teams across Onboarding, Credit Operations, Retention, and Client Solutions to uphold a best‑in‑class service standard.

Working full‑time in office, in Downtown Toronto off of King and Union Station. Monday‑Friday: 9:00‑5:30pm, some flexibility may be required.

Primary Responsibilities

• Performance Coaching & Mentorship: Dedicate the majority of your time to hands‑on coaching, driving improvements in the client journey and overall KPI attainment.
• Retention Management & Strategies: 50% of role is retention management within the team and speaking to clients.
• Operational Management: Direct the daily operations and reporting for the Onboarding, Credit, and Solutions teams to ensure a frictionless transition from the point of sale to active client status.
• FCR Strategy: Champ...