Elevate client retention strategies as a Client Solutions Account Manager in Downtown Toronto. This in-office role emphasizes client satisfaction and relationship building every weekday.

You will act as the primary point of contact for client inquiries and concerns, focusing on retention and long-term loyalty. Your role involves effective communication, a solution-oriented mindset, and collaboration with internal teams to enhance the overall client experience. You will ensure client issues are managed efficiently while gathering valuable feedback to maintain strong relationships.

Key Responsibilities:
• Deliver high-quality client experiences with a retention focus
• Manage client issues and handle escalations effectively
• Track all concerns, both verbal and written
• Conduct feedback follow-ups and aftercare calls
• Collaborate with teams to resolve client challenges

Requirements:
• At least 2 years in client ...