Champion client satisfaction as a Client Services Support Manager. Lead a dedicated team to deliver exceptional service in a technical support setting.
In this growing role, you will ensure that your team not only meets response and satisfaction goals but also continuously improves their service capabilities. Your leadership will shape the future of client interactions, backed by 2-3 years in managing support teams in a SaaS organization. This is a unique opportunity to create a positive environment focused on client needs and team empowerment.
Key Responsibilities:
• Inspire and develop a team of support professionals
• Streamline ticket management processes for efficiency
• Maintain and report on customer satisfaction KPIs
• Schedule comprehensive team support coverage
• Drive recruitment and onboarding for new talent
Requirements:
• 2-3 years leading a technical support team
• Knowledgeable in HTML, CSS, JavaScript frameworks
• CRM experience, prefer...