THE JOB

The Client Services Specialist provides effective leadership, direction and motivation of staff in order to meet client standards and corporate objectives and will also work as a team member within the Client Services team sharing knowledge, information and valuable client feedback with other colleagues (both local and interstate) to assist in the formulation and implementation of strategies that create an outstanding ticketing service to our clients. 

The Client Services Specialist must maintain and nurture client relationships to ensure their ongoing development by providing optimum benefits from Ticketmaster technology and marketing initiatives both in the primary and secondary ticketing market.

Client Management Best Practice – to ensure that ticketing service delivery aligns with the most effective, efficient, and highest quality delivery possible including communication internally and externally, and the use of internal documents, polic...