Enhance client relations as a Client Services Manager at Visa Direct. This hybrid role involves managing Platinum clients and ensuring exceptional service delivery across all Visa Direct functions.
As a key player in Visa Direct's Service Management team, you will advocate for your clients and streamline processes for efficiency. You will leverage your expertise in cross-border payments to monitor service performance, implement improvements, and foster strong client relationships. This role is pivotal in enhancing the client experience, ensuring that service needs are consistently met.
Key Responsibilities:
• Act as Subject Matter Expert for assigned clients
• Promote service excellence through leadership and example
• Streamline processes for efficiency and scalability
• Conduct regular service reviews and monitor SLAs
• Manage continuous Service Improvement Register for accounts
Requirements:
• 5+ years in client relationship/service management
• Knowled...