Elevate your career as a Manager of Client Services with IPG in Truro, Nova Scotia. Lead a dedicated team, enhance customer satisfaction, and ensure seamless sales execution.
At IPG, the Manager of Client Services plays a crucial role in overseeing daily operations within the client services team. This on-site position requires leadership skills, a passion for customer service, and the ability to develop strategies for increasing customer satisfaction and revenue growth. You will work closely with the VP of Customer Experience to implement best practices and ensure that key clients' needs are met.
Key Responsibilities:
• Lead and mentor a customer service team
• Resolve escalated customer inquiries professionally
• Monitor and analyze team performance metrics
• Collaborate with Sales and Marketing teams
• Maintain and update customer service training manual
Requirements:
• University Degree in Business or related field preferred
• 4-7 years of experience i...