Link-Worldwide is seeking a qualified individual to manage vendor contracts and lead teams supporting various clients in Mexico City.
The role includes responsibilities such as proactive call monitoring, managing service call escalations, and ensuring SLA/SLOs are met.The position offers a comprehensive benefits package including life insurance, medical expenses coverage, grocery coupons, and a pension plan.
Ideal candidates should have an associate degree and experience with multiple systems like Oracle and Service Now.
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