Position Purpose : To engage service-related calls and queries from internal and external stakeholders. Providing relevant business information and solutions with a view to resolve enquiries on first contact and note in detail all interaction with the client.

Experience: Minimum 2 years call centre experience, preferably in the medical industry

Qualifications: Grade 12, Call Centre, Customer Services certificate /qualification advantageous KEY COMPETENCIES

Client service delivery and quality Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance is maintained at the required standards Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary Contribute to cost savings within the department to assist with financial goals and targets

Operating Model H...