Job Title: Client Services Analyst
Job Description
The Client Services Analyst provides billing and technology support to customers and agents in a high-volume inbound call center environment. This role serves as a primary point of contact for questions about premiums, online access, and system issues, and supports agency partners with underwriting and policy-related inquiries. The position combines phone-based customer service with email follow-ups, system troubleshooting, and participation in technology and process improvement initiatives.
Responsibilities

+ Serve as the primary point of contact for customers and agents on billing and technology support items via inbound telephone calls, email, and other communication channels.

+ Handle high-volume inbound calls in a call center environment, typically managing 50–75 calls per day, while also completing email follow-ups and related tasks.

+ Assist customers with billing support, including questions ...