Overview

We are seeking a dedicated Client Service Staff to provide first-level technical and non-technical support to Market Participants. The successful candidate will handle user management tasks and assist during User Acceptance Training to ensure smooth onboarding and ongoing support.

Responsibilities

• Provide first-level technical and non-technical support to Market Participants
• Address and resolve user inquiries and issues promptly
• Manage user accounts, access, and permissions
• Assist during User Acceptance Training sessions
• Document and escalate issues as needed to ensure timely resolution.

Qualifications

• Bachelor's Degree in Business, IT, Computer Science, Relationship Management, or related fields
• At least 6 months of experience in a service desk or customer service role
• Fresh graduates are welcome to apply and will be considered.