Now Hiring for a Client Service Representative for a large and growing logistics company in Madison, WI!! This is a direct hire opportunity looking for people who have strong soft skills and ability to multi-task in a fast pace environment!!!
Description
Responds in a timely manner to all communications from assigned clients via email
Maintains a positive and reliable relationship with their assigned clients.
Addresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions.
Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms.
Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible.
Maintains confidentiality on all personally identifiable information (PII) and related ma...