Position Overview

The Client Service Associate (CSA) serves an important function in assisting to provide excellent service to our external clients. This position is responsible for providing daily operational support, with key duties including (but not limited to) managing client-submitted projects and requests.

The CSA collaborates closely with internal stakeholders and clients to ensure that all client requirements are met efficiently and accurately. The position involves troubleshooting issues, maintaining clear documentation of workflow processes, and providing timely updates to clients.

CSAs are also responsible for following quality standards and ensuring compliance with data security policies. Strong organizational skills, attention to detail, and effective communication abilities are essential for success in this role. CSAs must be able to thrive in a dynamic fast-paced environment.

Expectations:

Timely manage reported requests via ...