**Position Responsibilities:**

+ Deliver high level client service through reactive and proactive communication
+ Respond, within service standards, to all incoming inquiries from clients and advisors
+ Complete plan level administrative functions
+ Provide professional, high-quality service to internal and external customers.
+ Provide operations support including resolving escalated customer complaints.
+ Effectively utilize leadership skills to support and contribute to team goals.
+ Leverage multiple administration systems to address inquiries.
+ Set and meet client expectations for complex issue resolution and follow-up within an established, specified timeframe.

**Required Qualifications:**

+ 2-4 year retirement product experience.
+ Excellent verbal communication skills and effective listening skills
+ Ability to build positive relationships between customer/company.
+ Strong attention to detail
+ Demonstrated commitmen...