Take charge of customer relationships with Maple Air Heating & Cooling in Concord, ON. This role emphasizes proactive engagement, ensuring long-term loyalty and efficient service management.
Maple Air is seeking a Client Retention Specialist to enhance customer satisfaction and retention after the sale. With over two decades of reputation, you will own the customer relationship, driving the growth of the Maple Care program. Your proactive efforts will directly impact recurring revenue and overall brand trust.
Key Responsibilities:
• Proactively reach out for seasonal HVAC maintenance scheduling
• Educate homeowners on preventative maintenance and Maple Care plans
• Coordinate bookings efficiently with Service Manager and Dispatcher
• Maintain accurate records across CRM systems
• Identify inefficiencies and recommend improvements
Requirements:
• 2+ years in inside sales or customer service
• Strong communication skills, clear and professional
• High att...