About the Role

We are seeking a highly motivated and results‑driven Client Retention Manager to join our dynamic team. This pivotal in‑house role will be responsible for managing our UK client desk from our vibrant Dubai office. As a Client Retention Manager, you will play a crucial part in maintaining and enhancing relationships with our high‑value UK clients, operating within regulated, high‑volume markets for a trusted global brand.

Key Responsibilities

• Proactively engage with existing UK clients to foster strong relationships and ensure high levels of satisfaction.
• Implement effective retention and re‑activation strategies to minimize churn and maximize client lifetime value.
• Drive strong deposit volumes through expert client management and conversion techniques.
• Address client inquiries and resolve issues efficiently, upholding the brand’s reputation for exceptional service.
• Collaborate with in...