Position Summary

The Client Resolution Specialist serves as the primary point of contact for matters related to client concerns, case withdrawals, terminations, and client communication throughout the resolution process. This role is responsible for ensuring clients receive timely, professional, and compassionate support while maintaining compliance with firm policies and procedures. The Client Resolution Specialist works closely with attorneys, case managers, and administrative staff to facilitate smooth transitions, case closures, and client retention efforts when appropriate.

Essential Duties and Responsibilities

• Serve as the primary contact for clients expressing concerns, dissatisfaction, or requests to terminate representation
• Review client concerns and coordinate with attorneys and staff to identify potential resolutions
• Facilitate client retention efforts when appropriate and in accordance with firm policies
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