Role Overview

As a Customer Success Manager, you will work closely with corporate clients to ensure successful onboarding, implementation, and long-term adoption of the Superset platform.

You will collaborate with multiple stakeholders, support clients during the initial implementation phase, and help build strong long-term relationships.

Key Responsibilities

• Manage relationships with corporate clients and understand their business needs throughout the client lifecycle.
• Ensure smooth onboarding and implementation of the Superset platform.
• Provide platform training to client teams and guide them through setup and best practices.
• Support clients in maximizing product adoption and usage.
• Handle client queries and escalations in a timely and professional manner.
• Track adoption and usage metrics to identify potential risks and support renewals.
• Work with internal te...