Job Summary:
Meneses Law is an Immigration Law Firm has an immediate opening for an experienced, driven Client Relations Supervisor to join our dynamic law firm at our Houston Office. The Client Relations Supervisor is responsible for overseeing the client service team, ensuring high levels of customer satisfaction, and maintaining strong, long-term client relationships. This role involves supervising daily operations, resolving escalated issues, and driving continuous improvement in service delivery.
Essential Functions/Responsibilities:
• Lead, mentor, and hold sales team accountable to achieve targets and maintain high standards of service
• Analyze and report daily, weekly, and monthly team metrics to management, addressing underperformance and implementing solutions
• Drive sales conversions by supporting the team in closing sales, managing client interactions, and providing consistent follow-up
• Develop and implement pr...