We are looking for a Client Relations Officer to provide high-quality service to our guests. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

• Handle guest check-in, check-out including processing of their reservations and rooming at the unit level
• Handle all guest requests during their stay and front desk cashiering duties
• Handle all leasing activities including site inspections and closure of sales deals as required
• Act as a link between Operations Manager and Director of Sales on operations and sales processes
• Support sales and marketing by providing relevant information including customer feedback and sales leads