Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Achieve individual and team performance goals.
• Stay updated on product knowledge and company policies.

Qualifications and Requirements

• Job Title: Customer Service Agent
• Educational Qualifications: Diploma in any relevant field
• Experience Level: Fresh Graduate/Student
• Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
• Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
• Working Conditions: <...