Client Operations Specialist – Int'l

Employment: Permanent

Department: International Operations (600)

Address: 30 Adelaide St, East Toronto, Ontario, M5C 3G9, Canada

Number of Positions: 1

Role Overview

The Client Operations Specialist’s primary focus is to strive toward effective delivery commitments to our International and offshore clients. The incumbent’s main objectives are to develop a positive client experience by understanding and responding to our clients’ enquiries professionally, completing reporting, transaction processing and reconciliations accurately. As the primary point of contact for our clients, the Specialist must provide exemplary customer service and recognize opportunities to proactively position IFDS services to meet and exceed our clients’ needs.

Role Responsibilities

• Actively manage the day‑to‑day customer service delivery model for assigned clients, building and fostering positive...