Elevate client relationships as a Client Operations Manager, ensuring seamless coordination at major client facilities. You'll act as the On-Site Client Liaison during commissioning and take on account ownership once projects are delivered.
This managerial role reports directly to the Vice President of Managed Services. You'll support project managers by resolving day-to-day queries and ensuring client satisfaction during critical phases. Building authentic relationships within the client's organization will be key, as well as monitoring agreements and facilitating commercial support.
Key Responsibilities:
• Serve as On-Site Client Liaison during commissioning
• Build long-term relationships across client organizations
• Monitor KPIs and facilitate agreement delivery
• Provide operational support during technical interventions
• Assist in establishing mini-branch operations for clients
Requirements:
• Strong background in project management and client relatio...