OPUS IT Services is looking for an Operation Lead cum IPC in Kuala Lumpur to manage service delivery and maintain customer relationships. The ideal candidate will have a Bachelor's degree in IT or a related field, with at least 3 years of relevant experience, including 2 years in IT outsourcing. Responsibilities include leading projects, ensuring SLAs are met, and providing analytical support to improve customer satisfaction. Strong leadership and interpersonal skills are essential, as well as proficiency in MS Excel.
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