Client Experience Specialist (Hiring Immediately)
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Job Description
Job Title
We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.
Responsibilities
Provides professional concierge-level client services (e.g., leads client and neutral check-in, room assignments, and oversees front desk logistics and responsibilities). Assists associates, panelists, clients, and vendors including handling special needs and requests like ADA accommodations for JAMS guests. Assists in the moderation of virtual and hybrid hearings, answers phones, and routes inquiries as appropriate.
Facilitates the coordination of food and beverage service (e.g., cafs, snacks, and beverages). Handles the set-up and breakdown of lunch buffets. Maintains a list of lunch and snack vendors whose quality is aligned with JAMS' expectations. Researches potential vendors and snack variet...