Drive client success in OSP's dynamic Inside Sales environment. Leverage your account management and chemistry knowledge to ensure seamless order fulfillment and client satisfaction across North America.
As a Client Experience Specialist, you will own the complete order lifecycle for industrial clients, from accurate order entry to exceptional after-sales support. This role requires you to engage effectively with clients, understand their needs, and resolve issues while maintaining compliance. You'll collaborate closely with Operations to ensure timely deliveries and build long-lasting client relationships.
Key Responsibilities:
• Manage the full order lifecycle with precision
• Ensure timely and accurate order entries
• Complete shipping and compliance documentation
• Respond promptly to client inquiries
• Support account growth through upselling opportunities
Requirements:
• 5+ years in client-facing sales or support roles
• Strong attention to detail in...