To provide a professional service to PPS members and associated parties via an Omni-channel contact centre model. The purpose of the role is to create a client experience that feels convenient, effortless and personal. It must feel bespoke to the client. The role requires the successful incumbent to work in shifts that will be rotated amongst the team weekly.

Education

• Bachelor's degree with a relevant business orientation

Experience

• 1-3 years Customer Service experience
• 1-2 years working experience in call centre AND back office processing (preferred)
• Experience in a Sales environment

Knowledge and Skills

• Knowledge of customer experience techniques
• Ability to thrive under constant pressure
• Knowledge of Financial institutions (preferred)
• FAIS and FICA knowledge (preferred)
• Ability to act with integrity at all times, embrace the philos...