Job Title

Telecaller – Post Retention Team (Canada Process)

Job Summary

We are looking for an energetic and persuasive Telecaller for the Canada Post Retention Team. The role involves engaging with existing students/customers, handling follow-ups, resolving concerns, maintaining relationships, and ensuring high retention and service satisfaction.

Key Responsibilities

• Call and follow up with existing Canada process students/customers
• Handle queries, concerns, and retention-related communication
• Maintain regular engagement to improve retention and satisfaction
• Coordinate with internal teams for issue resolution and service updates
• Maintain accurate call records and CRM updates
• Achieve retention and follow-up targets

Requirements

• 1–3 years of telecalling/customer support experience
• Good communication and convincing skills
• Ability to handle customer concerns...