About us

At Loyal Guru, we help enterprise retailers, grocers, and financial institutions unlock the power of customer loyalty. Our SaaS platform empowers brands to increase repeat purchase revenue, reduce churn, and deliver personalized experiences that drive long-term growth. We are in a strong scale-up phase, rapidly expanding across Europe and Latin America.

Overview

We're seeking a Customer Success Manager (CSM) to join our international team. This mid-level role will be the strategic, high-touch point of reference for our key Enterprise and Mid-Market accounts in the LATAM Retail and Grocery sectors, ensuring our clients maximize the value derived from our loyalty and data platform.

Responsibilities

• Portfolio Management: Autonomously manage a portfolio of Enterprise/Mid-Market accounts, building and maintaining solid relationships with key stakeholders.
• Onboarding & Adoption: Guide new clients through the onboarding pro...