Lead customer engagement as a Client Delivery Manager at SAP, focusing on private cloud solutions like RISE with SAP. Foster strong relationships while ensuring satisfaction and success.
This role emphasizes managing customer connections in SAP’s cloud offerings, including S/4HANA Cloud and HANA Enterprise Cloud. You will be the primary contact for clients, steering their business engagements throughout onboarding and commercial phases. Essential skills include problem-solving, relationship management, and a proactive approach to addressing client needs.
Key Responsibilities:
• Plan and review services to meet customer requirements
• Manage day-to-day operations and support projects
• De-escalate critical customer engagements effectively
• Drive customer satisfaction through strategic account management
• Serve as the ambassador for clients within Enterprise Cloud Services
Requirements:
• Bachelor’s degree in business or technology-related field
• Minimum ...