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Client Care Representative - US Member Services

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Sun Life
📍 Taguig, Philippines
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Location Taguig
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Posted June 07, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

:

As a US Member Support Representative, you will be responsible for handling member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Some inquiries will involve aspects of their group benefits plan like their eligibility, coverage and claims.

RESPONSIBILITIES:

  • Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up.
  • Effectively listen to members and determine the best course of action.
  • Empathetically assist the member through the claims process.
  • Achieve productivity, scheduled adherence and quality assurance expectations
  • Commit to a scheduled environment
  • Must be available to work overtime during the peak periods
  • Must be able to work during standard hours of operation…. working night shifts
  • Will contribute to maintain a positive, fri...

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    📍 Location Details

    🌆
    City
    Taguig
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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