Job Description: to support new business from Full Scope RMS.

Preferred Skills

• Fluency in English speaking and writing
• Ability to handle 3 concurrent chats with customers
• Very good written communication skills
• Writing speed of 25 words per minute with an accuracy of 95%

Qualifications

• Completed at least 2 years in college
• Maximum overall experience is 5-6 years
• Minimum call center experience of 1 year (inbound)
• Maximum call center experience of 4 years

Responsibilities

• Support and take ownership of member inquiries and requests through inbound telephone calls
• Some inquiries may require research and outbound follow‑up
• Effectively listen to members and determine the best course of action
• Empathetically assist the member through the claims process
• Achieve productivity, scheduled adherence and quality assurance expectat...