Customer Care Specialist – REMOTE ROLE
The Customer Support Liaison will serve as the primary liaison between Clinical Account Executives, Sales Leadership, product manufacturing facilities and customers to better understand current and future supply demands, capacity constraints and manage concerns coming from customers. The Customer Support Liaison will manage and enhance the customer experience as it pertains to the SOFIE distribution network for all products across the SOFIE Portfolio.
Responsibilities
Build Customer Experience by ensuring Customers receive the highest level of communication and service standards.
Establish, implement and monitor production/delivery Customer Escalation Process.
Respond to stressful situations and emergencies in a calm, professional manner while maintaining Company Culture standards.
Ensure all Customers receive a timely follow-up communication following an Operations/Delivery issue.
Consistent communication with local CAE on ac...