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Clearance Representative (Night Shift)

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FedEx
📍 Kuala Lumpur, Malaysia
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Location Kuala Lumpur
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Posted June 03, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Clearance Representative (Night Shift)

This position is based in our Global Clearance Shared Services Centre, located in KL Eco City, Malaysia. Your main focus will be ensuring exceptional customer service experiences while streamlining the customs clearance process. 

  • Be the point of contact for customers from the US market via calls and emails, providing guidance on clearance instructions, delivery-related issues, handling paperwork requests, as well as addressing information and paperwork exceptions, inquiries, and feedback on shipment clearance matters. Your aim is to attend to escalations promptly and maximizing customer satisfaction.
  • Obtain all necessary documentation and information for clearance related matters, ensuring compliance with US Customs and Quarantine regulations.
  • Any other job-related tasks assigned by the manager. 

    • Skills Required:

  • Strong Spoken and Written English (liaising with US) 
  • Customer Service...

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    📍 Location Details

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    City
    Kuala Lumpur
    🗺️
    Country
    Malaysia
    🚗
    Commute
    Local Area

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