Contract Manager

The Contract Manager will report to the Key Accounts Manager. The primary responsibility of the Contract Manager is to assist with the day-to-day management of on-site cleaning personnel as well as ensuring excellent client service delivery as per company standards.

Duties & Responsibilities

KEY RESPONSIBILITIES:

1. Enforce the Company’s ‘Code of Conduct’
2. Ensure an efficient and effective operation of the Site
3. Handle and resolve staff and client complaints
4. Carry out duties and tasks as per Site Job Description
5. Take a proactive approach to cleaning-related matters
6. Communicate with staff, public, client, and management regarding cleaning needs
7. Assist with training of on-site cleaning personnel
8. Provide administrative support to management
9. Ensure effective and efficient rostering of cleaning personnel
10. Investigate on-site allegations and re...