Overview

Under moderate supervision, this role is responsible for administering contracts with external vendors in alignment with the Business Unit’s Claims Vendor Management strategy. The role serves as a key liaison between the company and its vendors, ensuring vendor performance meets contracted service level agreements (SLAs) and that vendor spending is closely monitored and actively managed to support cost‑effective, customer‑focused claims delivery. The role also acts as a primary point of contact for resolving operational and technical vendor‑related issues and is responsible for monitoring and managing day‑to‑day relationships with vendors to ensure effective and sustainable partnerships.

Key Responsibilities

• Responsible for the administration of vendor agreements in line with established contracts.
• Supports quality and delivery of service level agreements by tracking vendors within area of responsibility.
• Tracks and r...