Responsibilities

• Manages routine daily claims administration work.
• Coordinates workflow and meet deadlines.
• Give support and guidance on escalated issues, complaints and challenging claims and lead by example.
• Attends calls and e-mails from insurance companies, clients and providers.
• Responsible for the allocation of work throughout the team, compliance with service level agreements, the quality of the service, team productivity and reducing complaints.
• Assist for the professional development of team members and identification of specific training needs and mentoring.
• Support to have successful and efficient operation of the team and the oversight of all high-profile claims.
• Increases efficiency, minimizes errors and administration time.
• Own the day-to-day escalated claims by the team, but also by customers and partners.
• To act as a technical reference point across the team.
• Us...