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Claims Officer (Travel)

🏢
Zurich Insurance Company
📍 Hong Kong, Hong Kong
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Location Hong Kong
📅
Posted June 23, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Summary

To handle Personal Line claims focusing on Travel. With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service

Job Accountabilities

  • Promptly handle first and third party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service

  • Develop a claims case strategy to ensure that appropriate reserves are assigned with investigations conducted and appropriate suppliers engaged

  • Review, resolve and proactively finalise claims within authority limits ensuring settlement at an optimum level

  • Acquire and efficiently organise the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators

  • Act as a referral point for cases esca...

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    📍 Location Details

    🌆
    City
    Hong Kong
    🗺️
    Country
    Hong Kong
    🚗
    Commute
    Local Area

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