The Delivery & Operations Manager supports the effective day‑to‑day running and ongoing development of the Madrid Claims Centre. Reporting to the Madrid Claims Centre Manager, the role focuses on turning agreed priorities into practical delivery – coordinating people, processes, data and technology so that the hub operates efficiently, consistently and in line with regional expectations. Working closely with colleagues across claims operations, technical teams and support functions, the role helps to shape how work flows through the centre, how performance is monitored, and how digital tools, automation and continuous improvement are embedded into everyday practice.

Key Responsibilities

1. Strategic & Operational Leadership

• Act as the operational co‑pilot to the Madrid Claims Centre Manager, translating centre and regional strategy into a clear, prioritised operational roadmap for the hub.
• Provide end‑to‑end support across all o...