Detailed JD Overall, Purpose of Job - Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities - Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool - Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes - Walk customers/ Provide navigational support on self service portal - Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines - Place outbound calls to customers when required in l...