Job Description:

• Credit Check Required


• C2 clearance will be required for all workers. It can take up to 6 – 8 weeks to receive clearance


• Onsite position


• Training will be 6 weeks onsite


• Hours are 8am – 5pm (occasional mandatory OT may be required based on business needs).


• Call center is open from 8am - 7pm. Shift may change once training is up.


• Potential for conversion to FTE, Supporting Tricare East


• Interviews will be scheduled for in-person/onsite.

• Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organization...