Reason: Peak Period
Department: Consumer Claims-Seven Hills,OH
Job Category: Claims Services
Job Title: Claims Associate - Consumer
Duties: .
RIMARY PURPOSE:
Must be Bilingual Brazilian Portuguese
To process claims and determine benefits due pursuant to credit card or other financial program benefits plans; to make timely payments and adjustments for specified program claims; and to provide superior customer service.



ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Processes first party property claims based on basic coverage as defined by client-specific program.
Makes coverage determinations based on investigation/evaluation.
Adjudicates proper settlement or denials up to designated authority level.
Handles high volume of claims, phone calls and correspondence ensuring claim files are properly documented; meets quality and production goals; and meets customer guidelines and deadlines.

ADDITIONAL FUNCTIONS and RESP...