The Role
You will be responsible for managing a portfolio of life insurance claims, assessing eligibility and making timely, fair decisions aligned with policy and regulatory guidelines.
Key responsibilities include:

• Manage a portfolio of approximately 60–70 claims
• Assess Group claims linked to superannuation funds (with potential exposure to multiple funds or a dedicated fund)
• Work across TPD (Total & Permanent Disablement) and/or Income Protection claims
• Liaise with medical professionals, employers, and stakeholders to gather evidence
• Ensure compliance with policy terms and legislative requirements
• Deliver high-quality customer outcomes within service timeframes

About the Environment

• Focus on Group Insurance policies (superfund-based) with consistent policy structures
• Exposure to Retail policies ...