We have an exciting opportunity for a Claims and Complaints Manager to join our well-respected Risk and Compliance team. This varied and interesting role is to provide effective and proactive complaints handling across the business where you will receive, investigate and resolve client complaints and ensure the smooth running of the complaints process. You will play a pivotal role within the team, working closely with the Client Care Partner and Head of Compliance. This is a permanent, part time (0.6 FTE) role offered on a predominantly remote basis with occasional Taunton office attendance.

The role will entail the following: