Elevate your career as a Team Leader in Apps Support at Citi, where you will manage critical support functions while focusing on team growth and operational excellence. This role melds technical insights with people management skills.
You'll take on significant responsibility overseeing a professional team's work, ensuring adherence to company policies and fostering a culture of continuous improvement. Your comprehensive understanding of application support will enhance service delivery and operational standards, driving both efficiency and high-quality outcomes. Your ability to communicate with senior leaders will be crucial for alignment on technology goals.
Key Responsibilities:
• Oversee application stability and development support
• Manage relationships with offshore vendors effectively
• Formulate strategies for capacity and performance tuning
• Engage in standard compliance across support processes
• Evaluate team performance and manage personnel actions