Lead the Apps Support Group at Citi, focusing on operational efficiencies and team management. This role emphasizes vendor relationships and service level improvements as part of your leadership in a critical technology function.

As a Group Manager, you will oversee a professional team, ensuring seamless integration of application support within the overall technology framework. You will enhance service levels, manage resources, and have a key role in performance evaluations and policy planning. Your strong commercial awareness will help you navigate internal negotiations effectively as you meet business objectives.

Key Responsibilities:
• Manage vendor relationships with offshore service providers
• Guide development on supportability improvements
• Drive operational efficiencies through problem management
• Implement application onboarding guidelines
• Support knowledge sharing and coaching within teams

Requirements...