Role Summary

We are seeking an experienced Cisco UC Voice Engineer to support critical upgrades and modernization initiatives across our enterprise communication platforms. In this role, you will be responsible for delivering seamless upgrades to Cisco Unified Communications Manager (CUCM), Unified Contact Center Express (UCCX), and Unity Connection (CUC) , along with associated VMware ESXi infrastructure . This position offers the opportunity to work on high-impact upgrade projects in a global environment, collaborating with cross-functional teams to ensure stability, security, and minimal service disruption.

Key Responsibilities

• Perform upgrades of CUCM, UCCX, and CUC from version 12.5 to 15.4
• Execute VMware ESXi upgrades from versions 6.5 and 7.0 to 8.0
• Complete all pre-upgrade activities, including:
  • Change submissions and approvals
  • Detailed implementation and rollback plans
  • Technica...