CISCO Service Engineer Tier 3 (INDIA 100% REMOTE)

Duties and Responsibilities:

• Minimum of 5+ years of hands‑on experience supporting and troubleshooting Cisco UC and UCCx components in a Tier 2/3 capacity.
• Experience troubleshooting advanced CUCM, CUC, CUIC, VVB, Finesse, and Cisco Voice Gateways environments.
• Deep understanding of TCP/IP, H323, MGCP, and SIP protocols.
• Working knowledge of peripheral gateway (PG) architecture, Logger/Rogger, and Database Layer.
• Ability to read and interpret network traces (Wireshark) and CVP/VXML logs.
• Familiarity with third‑party integrations: Calabrio, Verint, Nuance etc.
• Familiarity with ITIL‑based processes.
• Experience with Cisco Webex Calling implementation, MAC and support.
• Strong English written and oral communication skills, with customer‑facing experience.
• Comfortable working in SLA‑driven, multi‑client environments, and ext...