Job Title Cisco and Avaya Voice engineer

Relevant Experience (in Yrs) 6+

Technical/Functional Skills

· Good technical knowledge and troubleshooting, configuration, and administration skills to manage the Production environment on Voice IPT Infrastructure.

· Good exposure in Cisco IPT, - implementation/troubleshooting experience.

· Need a clear understanding of VOIP protocols like SIP, SCCP, H.323 and MGCP Ability to analyze and troubleshoot call flows.

· Analyze, design, implement and provide support of unified communication, voice, and network solutions, including multi-service network infrastructure Experience on SBC and integration with Zoom/Ribbon.

· Troubleshooting knowledge on Cisco Phone issue (i.e., one way audio issue, Call quality issue, Call preservation mode) Troubleshooting knowledge on Voicemail issue (i.e., MWI indication not working, Email notification ...