This role requires a high degree of advanced technical, analytical, and managerial competencies to solve complex problems and issues and provide technical support to various organizations. Employees in this position assume ownership and accountability in recognized Transport technical disciplines and provide technical leadership, guidance, and assistance to employees across departmental segments.

• Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfaction.


• High-level analysis and identification of unique, complex, or chronic issues in the Transport network.


• Ability to design and write technical bulletins, including the production and delivery of job aids, operational processes and procedures, and technical management methodologies.


• In-depth knowledge and expertise in hardware/software/database operations to in...